Refund & Return Policy

RETURN & REFUND POLICY

 

Do you accept Returns & Exchange Items ?

 

Uniq Baby provides returns & exchange for all items, except FREE item, accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

 

*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable / exchange.

 

Term & Conditions

  • All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed and with tags intact)
  • Not applicable for Free item, accessories and specifically stated non-returnable items.
  • All items must be shipped back to Uniq Baby within 3 working days upon item received.
  • Returns can only made one time per order number.
  • Buyers hold full responsibility until the parcel reach us. 
  • We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
  • We only refund in cash. 
  • All return/exchange request will be processed within 3 working days upon receipt of returned items.
  • All return & exchange shipping cost will be borne by buyer (West Malaysia RM9/ East Malaysia RM12).
  • Return won't be accept if we do not receive RETURN FORM's email/message.
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

 

What should I do if I received defected / incorrect item?

 

We apologize if you have received a defected/incorrect item from us. 

 

Customer must make any claims of defects with attachment clear pictures to show, including but not limited to those related to shortages, quality, or specification, and must be shipped back to Uniq Baby within 3 working days upon item received. Proof of defect must be verified by Uniq Baby Return to be eligible. We cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of customer to inspect upon receipt that all products delivered matches its order.

 

We will do an exchange for the exact same item. Only in the event that the item is Out Of Stock , customer may opt to exchange for another item of the same or higher value (Top-up is required) or a refund. 

 

All merchandises must be returned in original condition (unaltered, unworn, unwashed and with tags intact). A written authorization from Uniq Baby must be obtained by the Customer for any returned products. All returns must be made within 3 days upon item received.

 

Kindly clarify those which are not counted as defect/damage as below:

• Slightly off-line or crochet
• Washed (off, fade, shrink and other issues)
• Stain below 2cm
• Defects caused by vandalism
• Button hole or pocket hole did not open
• Color look different from website

 

 

Return Terms & Conditions :

Return Reasons

Unsatisfactory Items

Defective Items

Descriptions

  • Item does not fit
  • Do not like the item
  • Quality not up to expectation
  • Defective item (don't want to exchange for a brand new piece)
  • Item torn
  • Item big stained 
  • Incorrect item  

*Proof of defect must be verified by Uniq Baby Return to be eligible

Return Shipping costs

(Buyer shipping items to Uniq Baby)

Borne by Buyer

Borne by Uniq Baby in terms of Store Credit/Cash

Must provide shipping costs receipt to claim

Maximum return for clothes RM10 (West Malaysia) / RM12 (East Malaysia)

Exchange Shipping costs

​(Uniq Baby shipping items to buyer)

Borne by Buyer

Borne by Uniq Baby

Buyer receives

Goods or Cash

Uniq Baby will send a brand new exact piece to buyer once the defective / incorrect item is received.

Fully refund in Cash if the item is no longer in stock.

 

 

How do I return unsatisfactory item(s) & Defective Items ? 
Follow step by step
 

  1. Please send message to Uniq Baby’s Facebook or Instagram for contact our customer service to request return items.
    Facebook: https://www.facebook.com/uniqbabyy

 

  1. Sample of message for RETURN ITEMS

    Subject : RETURN FORM
    ORDER NUMBER: 
    PRODUCT(s) CODE :
    REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

     
  2. Fill it up and  sent to our Facebook / Instagram inbox.

 

  1. MUST remark your Facebook Name / Instagram ID Name which you used to contact us to request return items & Invoice Number/ Order ID on your parcel SENDER NAME.



    Return your items to the address shown below:

    Name : B2-9-5, Vista Komanwel B, Bukit Jalil, 57000 Kuala Lumpur
    Contact No. : 0162454585 (Crystal)


*Please note that we will refuse receive the parcel which NO REMARK FB / IG name & invoice number/order id on sender information. 
*All items must be shipped back within 3 working days upon item received.
*Please note that return parcels may take up to 3 working days to be processed.

 

  1. Kindly provide TRACKING NUMBER of the return parcel to us.

 

I found a defect / wrong size on my item but I've already washed it. What should I do?
We're unable to accept your return as it had been washed. Please check your item upon receipt.


I would like to request a refund in cash (in any condition). 
Yes we can.


The size doesn't fit me. Can I change it to other size ?
Yes, just send us the goods and remind us in Facebook inbox and tell us what sizes you want.